Mondello Park Terms and Conditions - Mondello Park

Mondello Park Limited will herein be referred to as ‘the Company’. The term ‘Voucher’ refers to vouchers and gift certificates. Clarification on any of our terms and conditions may be sought by phoning our Customer Experience Team on 045-860200 or emailing hello@mondellopark.ie

1. All participants of any Driving Thrill should wear flat shoes or trainers and trousers.

2. As demand for Driving Thrill days is always high, Driving Thrill Voucher holders are advised to book into their desired date and time for the Thrill two months prior. This can be done online by visiting www.mondellopark.ie or by calling the Mondello Park Customer Experience Team: 045-860200

3. The Company reserves the right to cancel any Driving Thrill due to unforeseen circumstances including but not limited to adverse weather conditions. In such instances, Driving Thrill Voucher holders are advised to contact the Mondello Park Customer Experience team to arrange an alternative date.

4. The Company will notify customers of any cancellation prior to their arrival at the venue, but this may not always be possible. Driving Thrill holders are advised if they feel for any reason their Driving Thrill may not go ahead, to phone the Mondello Park Out of Hours Customer Experience Team line on: 087-9126084 on the morning of their Driving Thrill to confirm that the Thrill will run as planned.

5. The value of the voucher equates to the monetary value paid for it. It may be redeemed against any of our Driving Thrills. In the event of a price increase for a specific Driving Thrill, the customer may be required to pay the difference in price. In the event that the redeemed Thrill costs less than the original Driving Thrill purchase price, the balance will remain on the Voucher until its expiry date. This excludes date- and time-limited special offers.

6. Failure to attend a pre-booked Driving Thrill, without having provided at least 72 hours prior notice to the Company, renders the Voucher null and void.

7. The Company reserves the right to refuse a Voucher holder admittance to a Driving Thrill if the Company deems the Voucher holder not fit to drive. Reasons may include but are not limited to suspicion the Voucher holder is under the influence of alcohol or drugs. No explanation from the Company is needed in such a case. The Driving Thrill Voucher will become null and void and no refund will be provided.

8. The Company reserves the right to stop a Driving Thrill Voucher holder’s experience at any time, if the Company deems the driving of the Voucher holder to be driving in such a way that may put themselves or others at risk.

9. Under any circumstances, Mondello Park Limited’s maximum liability to any course holder is the cost of the course.

10. There is no personal injury insurance for participants. Participants will be required to sign an indemnity and risk awareness document before being admitted to a Driving Thrill, and will be assumed to have made themselves fully aware of the contents of the indemnity and risk awareness prior to signing it.

11. Where the Driving Thrill participant damages a vehicle, the Driving Thrill is terminated at that point.

12. Where a Driving Thrill duration is mentioned, this refers to the total time spent on introduction, briefing and driving, and not solely to the time spent driving the vehicles.

13. We will only except licenses from the following countries:-

EU:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Non-EU:

    • Australia
    • Canada
    • Gibraltar
    • Guernsey
    • Isle of Man
    • Japan
    • Jersey
    • South Africa
    • Republic of Korea (South Korea)
    • Switzerland
    • New Zealand
    • Taiwan
    • Ukraine
    • UK

We require a manual licence for the following Driving Thrills:-

    • Porsche
    • Formula Race
    • Ferrari
    • Rally
    • Drift Games
    • Ultimate Track Experience

An automatic license can be used for the BMW Thrills. For the Porsche, Ultimate Track Xperience and Thrill Seeker Xperience or Formula Race Thrill, participants must be capable of driving a manual gearbox car.

14. For all Mondello Park's Driving Thrills with the exception of the Virtual Race Academy and EarlyDrive, all drivers must be a minimum of 18 years of age and be in possession of a full, valid driving licence.

15. Spectators are welcome and encouraged to support the driver on the day.

16. All Driving Thrills are subject to availability, which may be checked on www.mondellopark.ie

17. Due to size restrictions with our cars, please contact the Customer Experience Team prior to the purchase of a Driving Thrill Voucher for someone who is of non-average height or build.

19. Mondello Park reserves the right to change, alter or remove any cars within their fleet which may lead to a change in your Driving Thrill. Every effort will be made to notify customers by email ahead of their scheduled Driving Experience date.

20. A mandatory accidental collision waiver of €30 is included in the following Driving Thrills:  Formula Race Thrill, Porsche Thrills, Ferrari Thrill, Drift Thrills, BMW Driving Experiences, Thrill Seeker Xpereince and Ultimate Track Xperience. This ensures if a participant accidentally damages a vehicle during a course, they are not liable to pay the vehicle repair costs. There is no cash reduction or substitute for this waiver.

21. We regret that tickets for events cannot be exchanged or refunded after purchase. Your statutory rights are not affected.

22. Vouchers are valid for 60 months. All Vouchers are non-refundable and must be used by the expiry date printed on the course Voucher. If you are late for your booking it may be forfeited. Vouchers are only transferable by prior agreement with the Company.

23. Any monetary credit left on a Driving Thrill voucher must be redeemed against another Driving Thrill. Monetary Credit may not be used to purchase Mondello Park merchandise.

24.An insurance excess is included in each Driving Thrill purchase price with the exception of Early Drive Electrified by Opel  & The Simulator Thrill.

25. Customers have 14 days to request a full refund from date of purchase as per The Consumer Rights Act 2022. After this 14 day period (often referred to the 'cooling off' period), we are not in a position to process a refund.

1. All participants of any Driving Thrill should wear flat shoes or trainers and trousers.

2. As demand for Driving Thrill days is always high, Driving Thrill Voucher holders are advised to book into their desired date and time for the Thrill two months prior. This can be done online by visiting www.mondellopark.ie or by calling the Mondello Park Customer Experience Team: 045-860200

3. The Company reserves the right to cancel any Driving Thrill due to unforeseen circumstances including but not limited to adverse weather conditions. In such instances, Driving Thrill Voucher holders are advised to contact the Mondello Park Customer Experience team to arrange an alternative date.

4. The Company will notify customers of any cancellation prior to their arrival at the venue, but this may not always be possible. Driving Thrill holders are advised if they feel for any reason their Driving Thrill may not go ahead, to phone the Mondello Park Out of Hours Customer Experience Team line on: 087-9126084 on the morning of their Driving Thrill to confirm that the Thrill will run as planned.

5. The value of the voucher equates to the monetary value paid for it. It may be redeemed against any of our Driving Thrills. In the event of a price increase for a specific Driving Thrill, the customer may be required to pay the difference in price. In the event that the redeemed Thrill costs less than the original Driving Thrill purchase price, the balance will remain on the Voucher until its expiry date. This excludes date- and time-limited special offers.

6. Failure to attend a pre-booked Driving Thrill, without having provided at least 72 hours prior notice to the Company, renders the Voucher null and void.

7. The Company reserves the right to refuse a Voucher holder admittance to a Driving Thrill if the Company deems the Voucher holder not fit to drive. Reasons may include but are not limited to suspicion the Voucher holder is under the influence of alcohol or drugs. No explanation from the Company is needed in such a case. The Driving Thrill Voucher will become null and void and no refund will be provided.

8. The Company reserves the right to stop a Driving Thrill Voucher holder’s experience at any time, if the Company deems the driving of the Voucher holder to be driving in such a way that may put themselves or others at risk.

9. Under any circumstances, Mondello Park Limited’s maximum liability to any course holder is the cost of the course.

10. There is no personal injury insurance for participants. Participants will be required to sign an indemnity and risk awareness document before being admitted to a Driving Thrill, and will be assumed to have made themselves fully aware of the contents of the indemnity and risk awareness prior to signing it.

11. Where the Driving Thrill participant damages a vehicle, the Driving Thrill is terminated at that point.

12. Where a Driving Thrill duration is mentioned, this refers to the total time spent on introduction, briefing and driving, and not solely to the time spent driving the vehicles.

13. We will only except licenses from the following countries:-

EU

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Non-EU:

    • Australia
    • Canada
    • Gibraltar
    • Guernsey
    • Isle of Man
    • Japan
    • Jersey
    • South Africa
    • Republic of Korea (South Korea)
    • Switzerland
    • New Zealand
    • Taiwan
    • UK

We require a manual licence for the following Driving Thrills:-

    • Porsche
    • Formula Race
    • Ferrari
    • Rally
    • Drift Games
    • Ultimate Track Experience

An automatic license can be used for the BMW Thrills. For the Porsche, Ultimate Track Xperience and Thrill Seeker Xperience or Formula Race Thrill, participants must be capable of driving a manual gearbox car.

14. For all Mondello Park's Driving Thrills with the exception of the Virtual Race Academy and EarlyDrive, all drivers must be a minimum of 18 years of age or be in possession of a full, valid driving licence.

15. Spectators are welcome and encouraged to support the driver on the day.

16. All Driving Thrills are subject to availability, which may be checked on www.mondellopark.ie

17. Due to size restrictions with our cars, please contact the Customer Experience Team prior to the purchase of a Driving Thrill Voucher for someone who is of non-average height or build.

19. Mondello Park reserves the right to change, alter or remove any cars within their fleet which may lead to a change in your Driving Thrill. Every effort will be made to notify customers by email ahead of their scheduled Driving Experience date.

20. A mandatory accidental collision waiver of €30 is included in the following Driving Thrills:  Formula Race Thrill, Porsche Thrills, Ferrari Thrill, Drift Thrills, BMW Driving Experiences, Thrill Seeker Xperience and Ultimate Track Xperience. This ensures if a participant accidentally damages a vehicle during a course, they are not liable to pay the vehicle repair costs. There is no cash reduction or substitute for this waiver.

21. Vouchers are valid for 60 months. All Vouchers are non-refundable and must be used by the expiry date printed on the course Voucher. If you are late for your booking it may be forfeited. Vouchers are only transferable by prior agreement with the Company.

22. Any monetary credit left on a Driving Thrill voucher must be redeemed against another Driving Thrill. Monetary Credit may not be used to purchase Mondello Park merchandise.

23. An insurance excess is included in each Driving Thrill purchase price with the exception of Early Drive Electrified by Opel  & The Simulator Thrill.

1. Vouchers are valid for 60 months. All Vouchers are non-refundable and must be used by the expiry date printed on the course Voucher. Vouchers are only transferable by prior agreement with the Company.

2. All participants of any Driving Experience should wear flat shoes or trainers and trousers.

3. As demand for Driving Experience days is always high, Driving Experience Voucher holders are advised to book into their desired date and time for the experience two months prior. This can be done online by visiting www.mondellopark.ie or by calling the Mondello Park Customer Experience Team on 087-9126084

4. The Company reserves the right to cancel any course due to unforeseen circumstances including but not limited to adverse weather conditions. In such instances, Driving Experience Voucher holders are advised to contact the Mondello Park Customer Experience team to arrange an alternative date.

5. The Company will notify customers of any cancellation prior to their arrival at the venue, but this may not always be possible. Driving Experience holders are advised if they feel for any reason their Driving Experience may not go ahead, to phone the Mondello Park Out of Hours Customer Experience Team line: 087-9126084 on the morning of their Driving Experience to confirm that the course will run as planned.

6. The value of the voucher equates to the monetary value paid for it. It may be redeemed against any Driving Experience. In the event of a price increase for a specific Driving Experience, the customer may be required to pay the difference in price.

7. In the event that the redeemed experience costs less than the original Driving Experience purchase price, the balance will remain on the Voucher until its expiry date. This excludes date- and time-limited special offers.

8. Failure to attend a pre-booked Driving Experience, without having provided at least 72 hours prior notice to the Company, renders the Voucher null and void.

9. The Company reserves the right to refuse a Voucher holder admittance to a Driving Experience if the Company deems the Voucher holder not fit to drive. Reasons may include but are not limited to suspicion the Voucher holder is under the influence of alcohol or drugs. No explanation from the Company is needed in such a case. The Driving Experience Voucher will become null and void and no refund will be provided.

10. The Company reserves the right to stop a Driving Experience Voucher holder’s experience at any time, if the Company deems the driving of the Voucher holder to be driving in such a way that may put themselves or others at risk.

11. Under any circumstances, Mondello Park Limited’s maximum liability to any course holder is the cost of the course.

12. There is no personal injury insurance for participants. Participants will be required to sign an indemnity and risk awareness document before being admitted to a course, and will be assumed to have made themselves fully aware of the contents of the indemnity and risk awareness prior to signing it.

13. Where the Driving Experience participant damages a vehicle, the Driving Experience is terminated at that point.

14. Where a Driving Experience duration is mentioned, this refers to the total time spent on introduction, briefing and driving, and not solely to the time spent driving the vehicles.

15. We will only except licenses from the following countries:-

EU

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Non-EU:

    • Australia
    • Canada
    • Gibraltar
    • Guernsey
    • Isle of Man
    • Japan
    • Jersey
    • South Africa
    • Republic of Korea (South Korea)
    • Switzerland
    • New Zealand
    • Taiwan
    • UK

We require a manual licence for the following Driving Thrills:-

    • Porsche
    • Formula Race
    • Ferrari
    • Rally
    • Drift Games
    • Ultimate Track Experience

An automatic license can be used for the BMW Thrills.

16. Spectators are welcome and encouraged to support the driver on the day.

17. All Driving Experiences are subject to availability, which may be checked on www.mondellopark.ie

18. Due to size restrictions with our cars, please contact the Customer Experience Team prior to the purchase of a Driving Experience Voucher for someone who is of non-average height or build.

19. A mandatory accidental collision waiver of €30 is included in this Experience. This ensures if a participant accidentally damages a vehicle during a course, they are not liable to pay the vehicle repair costs. There is no cash reduction or substitute for this waiver.

20. Mondello Park and BMW Ireland reserve the right to change, alter or remove any cars within their fleet which may lead to a change in your Driving Experience. Every effort will be made to notify customers by email ahead of their scheduled Driving Experience date.

21. Vouchers are valid for 60 months. All Vouchers are non-refundable and must be used by the expiry date printed on the course Voucher. If you are late for your booking it may be forfeited. Vouchers are only transferable by prior agreement with the Company.

22. Any monetary credit left on a Driving Thrill voucher must be redeemed against another Driving Thrill. Monetary Credit may not be used to purchase Mondello Park merchandise.

23. An insurance excess is included in each Driving Thrill purchase price with the exception of Early Drive Electrified by Opel  & The Simulator Thrill.

Early Drive Experiences Terms and Conditions Public Courses

  1. Any driver under the age of 18 must have their parent or guardian sign a waiver available on on the day.
  2. The parent or legal guardian is not required to accompany them for the duration of the course.
  3. In the event the Company does not have a signed waiver for an attendee under the age of 18, the Driving Experience Voucher will become null and void and no refund will be provide
  4. All participants of any Early Drive experience should wear flat shoes or trainers and trousers.
  5. Parents/ guardians are responsible for the conduct of their students at Mondello Park and should any damage occur they may be held responsible.
  6. The Mondello Park requires 3 working days’ notice of the cancellation of the Early Drive experience. Experiences cancelled by after this point will be not be refunded.
  7. The charge for the Early Drive Electrified by Opel experience is €95 per child.
  8. The Company reserves the right to stop an Early Drive experience at any time, if the Company deems the driving or behaviour of the student(s) is deemed to put themselves, others or property at risk.
  9. Under any circumstances, Mondello Park Limited’s maximum liability to any attendee is the cost of the course.
  10. Where the Early Drive participant damages a vehicle, the Early Drive is terminated at that point.
  11. The dual controlled Opel Corsa’s on the day of the experience will be automatic Electric or petrol vehicles.
  12. It is the responsibility of students to bring their own lunches and snacks.
  13. Mondello Park reserves the right to modify the Early Drive Electrified by Opel experience at any time.
  14. The Company reserves the right to cancel any Driving Thrill due to unforeseen circumstances including but not limited to adverse weather conditions. In such instances, Driving Thrill Voucher holders are advised to contact the Mondello Park Customer Experience team to arrange an alternative date.
  15. The Company will notify customers of any cancellation prior to their arrival at the venue, but this may not always be possible. Driving Thrill holders are advised if they feel for any reason their Driving Thrill may not go ahead, to phone the Mondello Park Out of Hours Customer Experience Team line on: 087-9126084 on the morning of their Driving Thrill to confirm that the Thrill will run as planned.
  16. If a attendee has any special requests, considerations or needs Mondello Park requires notification of this in advance. Please email gdeacy@mondellopark.ie.

Schools Early Drive Experiences Terms and Conditions

  1. A waiver must be signed by the school on behalf of its students prior to the day of the experience. It is the responsibility of the school to obtain the consent of parents and act on their behalf.
  2. All participants of any Early Drive experience should wear flat shoes or trainers and trousers.
  3. The maximum number of student attendees for each Early Drive experience cannot exceed 45 with 2 teachers accompanying students on the day.
  4. A booking document must be completed and returned to confirm the school booking.
  5. A briefing document must be completed by each school 7 days prior to the Early Drive experience and returned to gdeacy@mondellopark.ie.
  6. Schools are responsible for the conduct of their students at Mondello Park and should any damage occur the school may be held responsible.
  7. The Mondello Park requires 3 working notice of the cancellation of the Early Drive experience. Experiences cancelled by after this point will be not be refunded.
  8. The charge for the Early Drive Electrified by Opel experience is €75 per student, with a minimum of 30 students required and a maximum of 45. There are no refunds for students who fail to turn up on the day.
  9. The Company reserves the right to stop an Early Drive experience at any time, if the Company deems the driving or behaviour of the student(s) is deemed to put themselves, others or property at risk.
  10. Under any circumstances, Mondello Park Limited’s maximum liability to any attendee is the cost of the course.
  11. Where the Early Drive participant damages a vehicle, the Early Drive is terminated at that point.
  12. The dual controlled Opel Corsa’s on the day of the experience will be both Electric or petrol vehicles.
  13. It is the responsibility of students to bring their own lunches and snacks.
  14. Mondello Park reserves the right to modify the Early Drive Electrified by Opel experience at any time.
  15. Full payment is two weeks prior to the experience. Confirmation of proof of payment can be emailed to gdeasy@mondellopark.ie
  16.  If a school or individual has any special requests, considerations or needs Mondello Park requires this to be included within the Briefing document and advised in advance.
  17. Vouchers are valid for 60 months. All Vouchers are non-refundable and must be used by the expiry date printed on the course Voucher. If you are late for your booking it may be forfeited. Vouchers are only transferable by prior agreement with the Company.

1. The purchase of certain Driving Experience gift vouchers entitles the recipient to free Mondello Park membership for 12 months from the date of activation.

3. No cash substitute or price reduction is available.

4. Membership is not included with the following Vouchers: Early-drive | Electrified By Opel, The Simulator Thrill By Digital Motorsports.com, or monetary vouchers.

5. This offer is effective from 1st December 2019.

6. Any monetary credit left on a Driving Thrill voucher must be redeemed against another Driving Thrill. Monetary Credit may not be used to purchase Mondello Park merchandise.