Gift Certificate FAQs
You can view our FAQs below. If you cannot find an answer to your question, please contact us using the chat box.
Gift Certificates bought in 2020 for Mondello Park are valid for 5 years
Yes of course. When you are checking out you will be asked whether you want it emailed or posted. Posted gift certificates come in a gift wallet and brochure.
We are advising all customers who wish to have their gift certificate posted to purchase by Sunday 13th December. We will however offer postage up until Sunday 20th December, but it may not arrive before Christmas!
When you click on the redeem gift certificate button you will see all upcoming dates for experiences - However we constantly add to these dates and will communicate with recipient around upcoming dates.
We ask for this so that we can communicate upcoming dates to the recipient. This means it's easier for the recipient to redeem their experience. We will not communicate with them before 2021!
Yes of course - Click on the redeem date button and click into the date you want - If you don't have a gift certificate you can just pay by card. If the date appears in blue please contact the office to book in.
Yes of course - Our online chat is available during normal business hours but check out our Compare Experiences Page
That's no problem - They simply redeem the voucher against the experience they want to do - If it's cheaper than what you bought them they have a credit on their voucher and if it's more expensive they simply pay the difference!